Q&A

Most car rental companies request a deposit as a form of assurance. If you opt for Full Coverage with CarFast, your deductible amount will be covered by insurance, but you'll still need to provide the full deposit upon car pickup. The specific deposit amount is typically indicated during the booking process and detailed in your Voucher. It varies based on the chosen car type, travel destination, and rental company.

Majority of our partners only accept credit cards. Unfortunately, attempts to use a debit card for payment often result in declination. A payment might also be declined if your credit card lacks funds, is expired, has deposit limitations, carries daily spending limits, or is subject to other restrictions. Payments can be processed solely if the credit card bears the primary driver's name, as listed on the Voucher.

Unfortunately, in many instances, renting a car without a credit card is not feasible. Numerous rental companies mandate credit cards to mitigate financial risks. Some rental agencies, however, do allow debit cards for rental payments and deposits. Certain ones may exclusively accept debit cards when you purchase their comprehensive coverage option. This information can be found in the Rental Terms and Conditions.

The fees you pay upon pickup depend on the payment method you choose on our website, CarFast offers three options: 1) Full prepayment: You pay the complete rental car cost on our website. Upon car pickup, only a security deposit and charges for additional equipment (GPS, child car seats, extra driver, etc.) will be due. 2) Partial prepayment: During booking, a portion of the total cost and Full Coverage (if selected) are required. At the car rental counter, you settle the remaining cost and provide a security deposit. 3) Payment on receipt: You pay only the Full Coverage cost (if selected) during booking. When you collect the car, the full rental fee and a security deposit are due. All expense details will be clearly outlined in your Voucher, ensuring you're aware of the precise amount due upon car collection.

Payment for any optional equipment should be settled upon vehicle collection. If you've added optional equipment on our website, its precise cost will be indicated on your Voucher. However, please note that the availability of this equipment may not be guaranteed, as the rental company handles payment and stock.

While browsing our website, you can conveniently choose from various country-specific currencies for reference purposes. However, payments on rentfastcars.es can only be made in euros (EUR). For payment upon pickup, you'll need to use the currency of the country where the car rental office is located. Please note that daily exchange rates may cause the charged amount on the day of car pickup to be slightly different from what is stated on your Voucher. If you pay with a credit card holding funds in a different currency, your bank might apply a conversion fee. In certain countries with volatile exchange rates, invoices may be issued in euros or US dollars.

rentfastcars.es accepts credit cards and debit cards as payment methods. If you choose to fully prepay for the car rental service on the website, the payment must be made using a credit or debit card. Please note that a credit card in the primary driver's name is required to leave a deposit when collecting the car.

There could be several reasons for a declined payment, such as entering incorrect payment details, insufficient funds on your card, or a card-related issue. If your payment is declined, you can try using a different card. If you're unsure about the reason for the declined payment or if the issue persists, it's advisable to contact your bank for further assistance. Furthermore, you have the flexibility to use different credit cards during the booking process on the website and when you pick up the car.

In the event of a flight delay, it's important to contact the car rental company's office and inform it about the delay. You can find their contact details on your booking Voucher. If reaching the rental company directly is not possible, you can contact our Customer Service team, and we will make every effort to inform it. However, please be aware that failing to arrive on time without notifying the rental company of the delay could lead to an automatic cancellation of your reservation, treated as a no-show.

To understand the allowable lateness period stipulated in your rental agreement (the grace period provided for lateness), please consult the Rental Terms and Conditions. This grace period grants you additional time in case of delay. If your flight is canceled, the first step is to reach out to our Customer Service as soon as possible. Notify us about the flight cancellation before the originally scheduled pickup time, and we will do our best to inform the rental company about your situation. We will also request it to hold the vehicle for you until the next day. However, please note that you will still be charged for the first day's rental, as the car was reserved for you.

In some cases, we may attempt to find an alternative car for you. The cost for this car is likely to be higher than the booked one due to the urgency. Nevertheless, we will provide you with a new Voucher without any additional upfront charges. If your flight experiences delay or cancellation, we advise you to contact your airline to understand the compensation process for such situations in the specific country you are traveling to.

Please note that flight delays and cancellations are circumstances beyond our control, and CarFast cannot be held responsible for any inconvenience or additional expenses arising from airline-related issues.

If you wish to pick up your rental car earlier than the originally agreed-upon time, it's advisable to contact our Customer Service team in advance. By doing so, we may be able to accommodate your request and make the necessary adjustments to your booking. However, if you decide to directly reach out to the car rental company without prior coordination, you may encounter challenges such as the car not being available, the rental office being closed, or the staff being occupied with other customers who have scheduled appointments before you. For these reasons, you may have to wait until the initially specified pickup time.

"The impact on the price of your reservation depends on various factors, including the nature of your request, car model availability, pickup and return time, and prevailing prices at the time of the change. CarFast always operates with the prices that are valid at the moment when a change request is made.

Please note that we cannot guarantee the feasibility of every change request, especially if the request is submitted less than 48 hours before your original pickup time. If a last-minute change request cannot be accommodated and leads to the cancellation of your reservation, the prepayment you made will not be refundable. In such cases, only the cost of the Full Coverage (if purchased) will be eligible for a refund."

"To make changes to your booking, we recommend that you either contact our Customer Support or, if you have at least 48 hours before the start of your rental period, submit a change request through the 'My Booking' section on our website.

You can adjust various details such as the main driver's name, rental duration, and vehicle category. Additionally, you have the option to include extra services or opt for different insurance coverage. Once we receive your request, we'll review its feasibility and availability, incorporate the changes, and then send you a confirmation email detailing the modifications.

Should you wish to make changes to your booking after picking up the car, you'll need to get in touch with the rental company directly. Their contact information can be found on your Voucher."

Certainly, it's generally possible to upgrade the car you've initially booked. If you wish to upgrade in advance, kindly get in touch with rentfastcars.es support. They will inform you about available vehicle classes and prices. Alternatively, you can also inquire about an upgrade when collecting your vehicle at the rental office. In this scenario, the rental agency will inform you about the costs and availability of the upgraded options.

"To cancel your reservation, go to My Booking page on our platform.

If your reason for cancellation is related to flight changes or other plans, we may suggest adjusting the date and time of your reservation.

Within My Booking page, you'll find details regarding the refund amount based on the timing of your cancellation request. Please note that if you reach out to us after your rental period has commenced, no refunds related to the booking will be applicable."

"You can easily access the rental terms and conditions by visiting our website. Below the vehicle's photo, you'll find a link named 'Important Information'. Clicking on this link will open a new tab which details this information.

Additionally, the rental terms and conditions will be included in the Voucher we send you once your rental is confirmed by the rental company.

For your convenience, you can also download the Voucher, which contains the rental terms and conditions, from the My Booking page."

"If you opt not to purchase Full Coverage or any other insurance directly from the rental car company, your rental car will come with basic coverage. (But if you live in the US or Canada, you might not be covered unless you have your own insurance.) This implies that in case of any damage, you will be responsible for an amount equal to your deductible. Basic coverage may encompass Collision Damage Waiver, Theft Protection, and Third Party Liability – sometimes including one or two of these items. The availability of these options depends on the specific vehicle you select and the regulations of the country where you're renting the car.

In certain cases, basic coverage might not be included, leaving you fully responsible for damages up to the car's total value. It's important to thoroughly read the rental terms and conditions, accessible while searching for a rental car on our website. By clicking on the ""Rental Terms and Conditions"" link, you can find the relevant information. We strongly recommend considering our Full Coverage option. It comes at an excellent value and will significantly enhance your rental experience, as you'll have the protection of an international company backing you."

Typically, we can't guarantee a specific car model; however, we ensure your vehicle falls within the category you've chosen. Specifics like fuel type, passenger seats, and luggage compartment size are guaranteed. The vehicle category is specified during booking and will be listed on your Voucher. For deals within a particular vehicle category, you can apply the filter on the search results page. If you're seeking a guaranteed car make and model, look for the "Guaranteed car model" icon in search results or use the filter under Special offers.

At the terminal:The easiest way is selecting a rental company with a pick-up point within the airport terminal, often in the baggage claim area.

Meet & Greet: A representative will meet you at the airport, either delivering the car to the terminal or driving you to the pick-up location. When booking, provide your flight number for this option.

Complimentary shuttle service: You'll be directed to a designated pick-up spot, usually just outside the terminal, where a shuttle will transport you to the rental company's location, often near the airport. The shuttle ride typically takes around 15 minutes.

Car rental center: You'll be taken to a car rental center where various rental companies operate. This center could be near the terminal or accessible via shuttle, depending on the airport. Most car rental centers are reachable using the same shuttle service.

Outside the terminal: Some rental centers are located outside the terminal but still on airport grounds. They are typically within walking distance of the terminal or the car rental center.

"You can verify your reservation's status anytime through the My Booking page, which you'll be directed to after making a reservation on our website.

If your reservation status is ""confirmed"" but you haven't received the confirmation email, consider refreshing the page and checking your inbox once more. If the email is still missing, take a look in your email program's spam folder.

If the confirmation email is still not found, please get in touch with our Customer Support. We're here to assist in resolving the issue."

"A voucher is an official confirmation document provided by CarFast for your car rental reservation. It includes your car rental confirmation number, details on how to pick up and return the car, rental terms and conditions, driver information, as well as the hirer's address and contact number.

The voucher ensures you have comprehensive details about your rental for you to have a smooth trip. If you encounter any additional fees not mentioned on the voucher during car collection, or if the car rental company insists on selling a product you're not interested in, feel free to contact our Customer Service team for assistance.

You'll find your voucher attached to the booking confirmation email sent after your car rental is confirmed. Additionally, we'll send you a dedicated link to view and download the voucher whenever you need it."

You'll find your Voucher attached to the booking confirmation email that you receive once your car rental is confirmed. You can also access it through the My Booking page on rentfastcars.es. Just click on the My Booking link in the top right corner, enter your booking number and email address, and you'll be able to view and download your Voucher. We recommend using the digital version and minimizing printing if possible.

"Full Coverage is an additional insurance option that works alongside your rental car company's basic insurance, your credit card insurance, or your personal auto insurance policy. It provides reimbursement for covered expenses in the event of damage or theft, up to a specified amount.

Full Coverage extends coverage to areas that might not be included in the renter's basic insurance. If your rental car is damaged or stolen, you will first cover the associated costs with the rental company. Afterward, you can file a compensation claim on the My Booking page, and we will reimburse you for these costs, up to the limit mentioned on your Voucher.

It's important to note that you will still need to provide a deposit to the rental company upon collecting the car."

Excess or deductible amount for damage

Excess or deductible amount in case of theft

Charges for repairing collision damage to various parts of the car (body, chassis, tires, wheels, roof, windshield, windows, mirrors, locks, and hubcaps)

Towing expenses

Taxi expenses if directly related to an accident (excluding mechanical issues)

Expenses directly related to the loss of the key(s) to the rental car or the cost of restoring access to the car, such as locksmith fees or the delivery of a replacement key

Administrative costs related to damage (excluding other administrative fees like traffic violations) and rental car company's loss of profit during repairs

"When making a reservation on rentfastcars.es, Full Coverage may be selected by default. If you prefer not to include Full Coverage in your rental, you can simply uncheck it during the booking process.

If you wish to cancel Full Coverage after completing your booking, please reach out to our Customer Support. Please note that Full Coverage cannot be canceled if your scheduled vehicle pick-up time has already passed. If you request a cancellation after the pick-up time, no refund for Full Coverage will be provided."

You can purchase Full Coverage on the My Booking page of the website. Simply locate the option for "Full Coverage," select it, and proceed with the payment. A separate Voucher will be generated.

"To request reimbursement under Full Coverage, visit the My Booking page within 28 days of returning the rental car. Locate the ""Full Coverage"" section and click the corresponding button.

To apply for compensation under Full Coverage, please ensure that your rental supplier has already billed you for the incurred damage. Once they have, kindly provide us with the following: Your preferred method of receiving compensation: PayPal address or complete bank details required for international transfer (full account holder's name, International Bank Account Number (IBAN), SWIFT code, bank name, and bank address) A copy of your ID card or passport The rental agreement you signed when you picked up the car A photograph or completed checklist clearly depicting the damage you were charged for An invoice showing the amount charged for the damage Your credit card statement or receipt confirming payment for the damage A police report if the incident involved a third party or if it is mandated by your rental agreement

Please ensure that you provide the requested documents within 28 days of returning the rental car. We also recommend reviewing the terms and conditions of the Full Coverage to understand its inclusions and limitations."

Theft Protection (TP) is a coverage option that limits your financial responsibility up to the deductible amount in case the rental car is stolen. To get coverage, you'll usually need to give the rental company a police report and the car keys. TP is often included in the rental cost. For detailed information, you can refer to the rental terms and conditions, which are available when you search for a rental car on our website. Just click on the Rental Terms and Conditions link.

Collision Damage Waiver (CDW) is a coverage that may be included in the rental cost. It restricts the customer's financial liability during the rental period and sets the maximum amount the customer is responsible for in case of damages. Whether CDW is part of your rental agreement depends on the car type and the country where you rent it. To check if CDW is included, refer to the Rental Terms and Conditions section or look for the information next to the vehicle image.

"At the rental office, you might be offered various additional coverage options that can reduce your deposit and deductible significantly. One such option is full damage liability, which eliminates costs for bodywork damage. But it might not cover tires or windows – ask the rental staff to make sure!

We strongly recommend considering our Full Coverage. It provides the best value and ensures a safer rental period, as you will be backed by an international company."

The deductible amount varies for each car and rental agreement. To find the exact deductible amount, it's recommended to review the Rental Terms and Conditions for the specific rental offer you're interested in.

A deductible is the maximum sum of money that you are responsible for paying in case of damage or theft of the rental car, provided you comply with the terms outlined in the car rental agreement.

"Yes, you can return the rental vehicle to a different location than where you originally picked it up. rentfastcars.es offers options for one-way rentals where you can choose a different drop-off location.

There are three types of one-way rental options: You can collect your car at the airport and later drop it off at a rental company branch within the same city, such as the downtown area. Alternatively, you can pick up your car in one city and return it in another city within the same country. Finally, you can opt to pick up your car in one country and return it in another country.

Please note that one-way rentals typically involve an additional fee, and the exact cost will vary based on the specific rental details and locations. Make sure to review the one-way rental fee associated with your chosen option during the booking process."

Some countries limit how long you can rent for, often to 28 days or 1 calendar month. If you require a longer rental period, you can opt for two or more distinct bookings. But this means you'll need to return the car at the end of the first rental period to the original pick-up spot and sign a new agreement. In certain countries and circumstances, rental periods exceeding 30 days can be accommodated. For further details pertinent to your specific car and situation, please refer to the Rental Terms and Conditions or reach out to our Customer Service.

"Yes, toll road fees are applicable, similar to the charges you would incur while driving your personal vehicle.

We recommend you learn how toll roads work and how to pay tolls where you're traveling. Not all nations facilitate cash payments at toll booths on highways; some mandate the use of electronic transponders.

To clarify information on toll road payment procedures in your destination country, we strongly recommend to directly contact the car rental company."

"Specific driving distance restrictions are outlined in the description of each vehicle, accessible when you choose a rental car on our website. You can access the details by clicking on the Rental Terms and Conditions link.

While most rental services offer unlimited driving distance, certain providers impose daily or overall limits (particularly for extended rentals). The Rental Terms and Conditions for each car indicate if any driving distance restrictions are in place. Any excess driving distance will be charged upon the vehicle's return.

In several European countries and the USA, locals may encounter driving distance limitations, with precise figures (kilometers or miles) specified in the respective rental company's driving distance limitation clause within their Rental Terms and Conditions."

Provide your flight number so the rental company knows when you'll arrive, especially if they're meeting you at the airport. Omitting the flight number may lead to the rental company being unaware of your precise arrival time or any potential flight delays. It's worth noting that certain car rental companies might not monitor flight numbers consistently, particularly during peak seasons when they handle numerous reservations.

"Typically, the prerequisites for renting a car align with those needed for entering a country. For international trips, you'll need a passport to enter the country. Similarly, a passport is usually mandatory for renting a car.

In specific countries, such as those within the European Union, presenting a national ID card or an alternative official identification document could suffice. It's important to note that an original identification document is imperative; photocopies are not accepted.

If you are renting a car within your own country, alternative identification, such as a driver's license, might be sufficient."

In most cases, a minimum of one (1) year since obtaining your driver's license is required before the rental car period commences. However, certain rental companies might require a longer period of driving experience. To ascertain the specific criteria set by the rental company at your desired location, please verify their requirements.

"The most accurate way to determine this is by entering your age when searching for a rental car on our website. Additionally, you can find this information within the Rental Terms and Conditions provided during your search.

Generally, driver age limits range from 25 to 65 years old. If you're under 25 or over 65, check the Rental Terms and Condidtions to make sure you can rent a car and see if there are extra fees."

An additional driver must hold a valid driver's license that meets the same prerequisites as the primary driver's license. All regulations applicable to the primary driver also extend to the additional driver. Both the primary and additional drivers must be present during the vehicle pickup to sign the rental agreement. If the additional driver cannot be present initially, they have the option to visit the same car rental office at a later time, along with the primary driver, to sign the agreement. It's important to note that although the car rental company may charge for the additional driver for the entire rental duration, the additional driver will not be authorized to operate the vehicle until the rental agreement is signed. You can add an additional driver during the car booking process. This inclusion is considered an extra service and is payable upon car collection. The cost of this service will be provided during the booking procedure.

In all circumstances, you must possess a fully valid driver's license, and certain rental companies may mandate an International Driving Permit. Once you've selected a suitable car in your desired location and timeframe, you can consult the relevant hirer's Terms and Conditions for further details. When utilizing an International Driving Permit, you will also need to hold a driver's license issued in your country. Please note that printed or scanned copies of driving licenses on cell phones are not acceptable.

"Most rental companies place a temporary hold or block on the security deposit amount using the primary driver's credit card during the rental period. This action is typically a precautionary measure, and the amount is not debited from your account. If the rental car remains undamaged, the security deposit hold is released within 20 business days after the vehicle is returned.

Please note that the release of the security deposit will not be reflected as a new transaction; the funds will simply become available again in your account. If it has been less than 20 days since you returned the rental car, we recommend waiting a few more days for the deposit hold to be lifted. If you have not received your security deposit back within 20 business days, please consider reaching out to your bank or contacting us via email."

"If you find that you have been charged additional fees that were not outlined in your Voucher and you are unclear about the reasons for these charges, please reach out to our Customer Support. We will request an invoice from the rental company detailing these charges, along with any other pertinent documents. Our team will conduct a thorough review of the information provided to ensure a comprehensive assessment. If an error has been identified on the rental company's part, we recommend initiating direct contact with them. In cases where the charges are valid, we will assist you in understanding the reason behind these additional fees.

It is vital to familiarize yourself with the terms and conditions of your car rental prior to your travel. When browsing for a rental car on our website, you may find a link to access these Rental Terms and Conditions. Furthermore, if you decide to acquire supplementary services from the rental company upon vehicle pickup, ensure that you have a clear understanding of the associated costs and any potential fees for non-compliance with the agreement."

"In the unfortunate event that your rental car sustains damage, your initial step should be to promptly inform the rental car company. If your coverage includes only basic insurance, you will be responsible for covering damages up to the amount of your deductible. Alternatively, if you have purchased Full coverage from CarFast, please reach out to us with comprehensive details about the accident. Once we have received the necessary documentation, our team will carefully assess the situation and subsequently reimburse you for the verified costs and expenses associated with the confirmed damages.

Should you have obtained any coverage directly from the rental company, it is advisable to communicate directly with them. In the case of possessing personal insurance, please contact your insurance provider and adhere to their prescribed claims procedure."

"If you have inquiries, your primary point of contact should be the rental company itself. You can find their contact number on your Voucher and Car Rental Agreement.

For complaints concerning the CarFast service, kindly navigate to the My Booking page and click on the Submit a complaint option within 28 days of returning the car. Provide all pertinent details pertaining to your complaint, including information about damages, if applicable, and your overall car rental experience. If required, we will also liaise with the rental company to gather all pertinent documents and insights concerning the situation. The resolution of your complaint depends on the type of coverage you possess and the specific circumstances involved. If your complaint relates to the rental experience, please contact the rental company directly."

"Any fines or penalties received during your rental period are your responsibility.

In certain cases, the rental company might not be informed of fines until several months later. In such instances, the rental car company may charge your credit card directly. Additional administrative fees for handling the fine might also apply. The rental company, however, is obligated to provide evidence of the fine."

"You can access and download a receipt from the My Booking page on our website. Please note that CarFast can furnish receipts exclusively for online payments.

If you require an invoice pertaining to a payment made at the rental office, the most convenient approach is to request one from the rental company when you collect your car."

"To initiate a claim, navigate to the My Booking page and click on Submit a claim within 28 days of returning the rental car.

Carefully review the Terms and Conditions before proceeding with a claim.

Claims will be evaluated, and a decision will be reached within 28 calendar days from the receipt of the claim, depending on the complexity of the case."

In the event of a breakdown, you should contact the rental's technical assistance team using the provided contact details in your rental car agreement. You should also notify the rental company to gather information about potential vehicle replacement. In case of an accident requiring medical attention, promptly contact emergency services followed by the police and the rental company.

The address of the car rental company is provided on your Voucher, which will be sent to you via email as an attachment. You can also access it on the My Booking page. Depending on the rental company's policies, you might return the car at their office, at the airport terminal, or via a designated key drop-off box. It is advisable to clarify the specific return procedure when you pick up the car.

Typically, car rental companies do not offer refunds for early returns. For further information, you should contact the rental company directly.

If you cannot return the car at the agreed-upon time, you should inform the rental company as soon as possible. If you're running just an hour or two behind schedule, some companies might allow a slightly delayed return, but will likely charge you for an additional full day. If the delay exceeds two hours or if you fail to notify the rental company, you might be charged for an extra full day and potentially a penalty for not adhering to the original return time.

"If you require an extension for your rental prior to receiving the vehicle, you can contact our Customer Support, and we will assist you in extending your booking if feasible.

If you wish to extend your booking after you have already collected the car, you must directly contact the rental company and follow their established procedure. It's important to note that CarFast is unable to extend bookings that have already commenced their rental period. In such cases, a new booking will need to be created, but this means that you will need to return to the pick-up location to renew the car rental agreement or obtain a new vehicle. If you have opted for Full Coverage through us and renew your rental agreement with the rental company, we strongly recommend that you also reach out to us to ensure your coverage is extended for the remaining duration of your rental."

Some rental companies offer services beyond regular business hours, often incurring an additional fee. When you specify the pickup and return times on our website, we will display relevant offers corresponding to your chosen time frames. If no offers are presented, this indicates that after-hours service is not available from any renters in your selected location.